If you have just ordered your first download from us, be sure you have visited
this link for important information about our downloads that you may have previously missed.

If you have not received an email from us within 2 business days after your download purchase, something is wrong. We sugguest before emailing us check for the following for possible reasons for any delay.

1. Check your Spam, Junk Mail or Deleted Email Folders to Be sure our emails to you are not being deleted by any spam filtering. The email address used to send your download link is rox@rockin-roxanne.com so be sure this address is added to your safe list.

2. If you have multiple emails addresses, be sure you are checking the one linked to your Paypal payment as we send the link to that email address.

3. Check our home page for possible delays. Notices of delays are posted at the top of our home page and could include Server issues or Notices that we will be out of town during certain dates.

4. Be sure your funds have cleared. Download orders are not filled until your funds have cleared.

5. If you have ordered over a weekend, keep in mind we usually do not upload on weekends. So something ordered on a Friday might not be filled until Monday and as late as Tuesday.

If none of the above applies be sure and Email us ASAP as you should otherwise ALWAYS receive your download in no less than 2 Business days. We will respond to you ASAP!